Last Updated: November 1, 2023
At CS Gaming Hub, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting them.
This Refund Policy applies to all products purchased directly from our website at csgaminghub.com. By placing an order with us, you agree to the terms of this Refund Policy.
You may be eligible for a refund under the following conditions:
We accept returns of most items within 30 days of delivery. To be eligible for a return, your item must be in the same condition as you received it – unused, unworn, undamaged, and in its original packaging with all tags and accessories included.
If you receive a defective or damaged product, you may return it within 30 days of delivery. We will provide a full refund or replacement at our discretion. Please document any damage by taking photos before returning the product.
If you receive an item that is different from what you ordered, please contact our customer service team immediately. We will arrange for the return of the incorrect item and send you the correct one as soon as possible.
The following items are not eligible for return or refund:
To initiate a return and request a refund, please follow these steps:
For standard returns, the customer is responsible for return shipping costs. We do not offer prepaid return labels unless the return is due to our error (wrong item shipped or defective product). Return shipping costs are non-refundable.
Once we receive your return, we will inspect the item to determine if it meets our return policy requirements. We will notify you of the status of your refund after inspection.
Our refund processing typically follows this timeline:
Please note that these timeframes are estimates and may vary based on your financial institution or payment method.
Refunds will be issued using the same method of payment used for the original purchase:
If the original payment method is unavailable for refund, we will contact you to arrange an alternative method.
In some circumstances, we may issue partial refunds:
The amount of the partial refund will be determined based on the condition of the returned item and the circumstances of the return.
If you wish to exchange an item for a different product or the same product in a different size or color, please follow the same process as for returns. In your communication with our customer service team, please specify that you would like an exchange rather than a refund and provide details of the item you would like to receive instead.
For exchanges, you may need to place a new order for the desired item if it is in stock. We will process a refund for the returned item according to our standard refund policy.
All our products come with a minimum 2-year manufacturer's warranty that covers defects in materials and workmanship under normal use. If your product develops a defect within the warranty period, please contact our customer service team for assistance with warranty claims.
Warranty claims are handled separately from returns and refunds and may involve repair, replacement, or refund at our discretion.
If you wish to cancel an order before it ships, please contact our customer service team as soon as possible. We process orders quickly, so we cannot guarantee that we can cancel an order once it has been placed.
If your order has not yet shipped, we will process a full refund. If your order has already shipped, you will need to follow the standard return procedure once you receive the item.
If you have any questions about our Refund Policy or need assistance with a return or refund, please contact our customer service team:
CS Gaming Hub Customer Service
Email: returns@csgaminghub.com
Phone: +449716359346
Hours: Monday-Friday, 9am-6pm EST
For all return requests, please include your order number and detailed information about the reason for your return.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of our Website or services after any changes to this policy constitutes your acceptance of the new terms.
The date of the last update is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about our refund procedures.
This Refund Policy does not affect your statutory rights as a consumer. If you are unsure about your rights, please contact your local consumer protection agency for guidance.